Unit 1: Hotel Services
Lesson 1: Room Reservation 2
Lesson 2: Check-in 9
Lesson 3: Concierge Service 14
Lesson 4: Currency Exchange at the Hotel 22
Lesson 5: Room Service 31
Lesson 6: Food and Beverage Service 47
Lesson 7: Check-out 75
Unit 2: Tourist Attractions and Guiding
Lesson 1: Introducing Famous Attractions 82
Lesson 2: Explaining Historical Sites 89
Lesson 3: Describing Natural Scenery 97
Lesson 4: City Tour Guiding 104
Unit 3: Introduction to Chinese Traditional Culture
Lesson 1: Chinese Festivals 114
Lesson 2: Chinese Culinary Culture 121
Lesson 3: Chinese Arts and Crafts 129
Lesson 4: Chinese Traditional Customs 137
Unit 4: Shopping Services
Lesson 1: Shopping in Malls 144
Lesson 2: Bargaining Techniques 150
Lesson 3: Refund and Exchange Procedures 156
Lesson 4: Recommending Souvenirs 163
Unit 5: Transportation and Business Meeting Services
Lesson 1: Transportation Services 172
Lesson 2: Business Meeting Services 180
Appendix
Appendix 1: Comprehensive Travel English Vocabulary 188
Appendix 2: Chinese Menu (Comparison of Chinese and English Dish Names) 193
Appendix 3: Answers to Exercises 199